Xfinity by Comcast Residence Web

Ry Crist/CNET

Comcast Xfinity is the nation’s largest cable web supplier, however does that routinely make it the most effective? I used to be impressed by the number of web velocity plans supplied, however my eyes began to glaze over as I dug into the main points.

With Xfinity, some plans require you to signal a one-year contract, others require a two-year dedication and a few require no contract in any respect. Past that, you’ll have to take care of an information cap every month, and you’ll anticipate the worth of your plan to extend over time, generally to nearly double the introductory cost.


  • Good number of plans from which to decide on
  • One of many quickest residential plans obtainable
  • Above common scores in nearly all buyer satisfaction metrics

Don’t Like

  • Knowledge caps for all plans, no limitless choices
  • Contracts required to get the bottom value
  • Steep bounce from promo value to common charges

Sadly, complications like which can be par for the course with web suppliers, they usually could make it troublesome to inform in case you’re truly getting a great deal on your house’s web connection. Nonetheless, Xfinity is offered to greater than a 3rd of the nation, and for a lot of in that footprint, it’s the quickest possibility obtainable. Which means it’s price understanding what you could be getting — particularly in case you really feel the necessity for velocity and fiber isn’t an possibility to your space or deal with. 

What plans are you able to get with Xfinity Web?

Relying on the place you reside, Xfinity gives as much as seven totally different web plans, and if you need the most effective value, you’ll should shackle your self to a contract. Listed below are the specifics:

Xfinity residence web plans (West division)

Plan Max speeds First-year promo price Customary price (after promo interval) Tools payment Knowledge cap Time period settlement
Efficiency Starter Plus 50Mbps obtain, 3Mbps add $20 $50 $14 gateway rental (skippable) Sure (1.2TB) 1 12 months
Efficiency Choose 100Mbps obtain, 5Mbps add $35 $55 $14 gateway rental (skippable) Sure (1.2TB) None required
Efficiency Professional Plus 200Mbps obtain, 5Mbps add $50 $70 $14 gateway rental (skippable) Sure (1.2TB) None required
Blast! Professional Plus 400Mbps obtain, 10Mbps add $65 $80 $14 gateway rental (skippable) Sure (1.2TB) None required
Excessive Professional Plus 800Mbps obtain, 15Mbps add $75 $90 $14 gateway rental (skippable) Sure (1.2TB) None required
Gigabit 1,200Mbps obtain, 35Mbps add $85 $100 $14 gateway rental (skippable) Sure (1.2TB) None required
Gigabit Professional 2,000Mbps obtain, 2,000Mbps add $300 N/A $14 gateway rental (skippable) Sure (1.2TB) 2 years

Xfinity residence web plans (Central division)

Plan Max speeds First-year promo price Customary price (after promo interval) Tools payment Knowledge cap Time period settlement
Efficiency Starter 50Mbps obtain, 3Mbps add $20 $56 $14 gateway rental (skippable) Sure (1.2TB) 1 12 months
Efficiency 100Mbps obtain, 5 Mbps add $40 $76 $14 gateway rental (skippable) Sure (1.2TB) 1 12 months
Blast! 200Mbps obtain, 5 Mbps add $50 $86 $14 gateway rental (skippable) Sure (1.2TB) 1 12 months
Excessive 400Mbps obtain, 10Mbps add $50 $96 $14 gateway rental (skippable) Sure (1.2TB) 2 years
Excessive Professional 800Mbps obtain, 15Mbps add $60 $106 $14 gateway rental (skippable) Sure (1.2TB) 2 years
Gigabit 1,200Mbps obtain, 35Mbps add $70 $116 $14 gateway rental (skippable) Sure (1.2TB) 2 years
Gigabit Professional 2,000Mbps obtain, 2,000Mbps add $300 N/A $14 gateway rental (skippable) Sure (1.2TB) 2 years

Xfinity residence web plans (Northeast division)

Plan Max speeds First-year promo price Customary price (after promo interval) Tools payment Knowledge cap Time period settlement
Efficiency Starter 50Mbps obtain, 3Mbps add $65 N/A $14 gateway rental (skippable) Sure (1.2TB) None required
Efficiency 100Mbps obtain, 5 Mbps add $30 $81 $14 gateway rental (skippable) Sure (1.2TB) None required
Efficiency Professional 200Mbps obtain, 5 Mbps add $55 $96 $14 gateway rental (skippable) Sure (1.2TB) None required
Blast! 400Mbps obtain, 10Mbps add $60 $101 $14 gateway rental (skippable) Sure (1.2TB) None required
Excessive Professional 800Mbps obtain, 15Mbps add $70 $106 $14 gateway rental (skippable) Sure (1.2TB) None required
Gigabit 1,200Mbps obtain, 35Mbps add $80 $111 $14 gateway rental (skippable) Sure (1.2TB) None required
Gigabit Professional 2,000Mbps obtain, 2,000Mbps add $300 N/A $14 gateway rental (skippable) Sure (1.2TB) 2 years

Xfinity Web plans and pricing will differ relying in your location

Yep, Comcast gives barely totally different charges from area to area. A few of the variations are negligible — the gigabit plan in all three areas falls between $70 and $85 per thirty days — however additional variance could be discovered within the introductory 50Mbps plans. Within the Central and West areas, you’ll discover month-to-month charges of $20, however prospects within the Northeast are met with a beginning value of $65 for a similar velocity. What offers?

“We’re a regional supplier and market and value our merchandise primarily based on particular person native market dynamics,” an Xfinity spokesperson informed CNET. “That’s why our prices could be totally different on a market-by-market foundation.”

Unsure that solutions the query, although. Certain, a gallon of milk can price you $3.80 in Connecticut however $3.50 in Colorado — however why is the East Coast’s month-to-month value of a 50Mbps plan greater than 3 times what a buyer in Colorado pays? That’s merely poor worth for our buddies within the Northeast.

Typically, these various value factors received’t be of a lot concern or consequence to the typical shopper. However contemplating Xfinity is offered in 39 states, it might come into play for individuals who are transferring from one a part of the nation to a different and can discover themselves head to head with some vital sticker shock.

Did somebody say sticker shock?

One huge element to think about with Xfinity plans is the generally stark distinction between your engaging promo value and a extra expensive common price. To be honest, most web service suppliers attempt to lure prospects with aggressive introductory costs that ultimately balloon right into a excessive month-to-month payment. That’s not singular to Comcast Xfinity, however you could be stunned at simply how steep these value will increase truly are. 

For instance, in case your family wished to go along with a midtier choice just like the 400Mbps plan, you’ll initially pay roughly $58 a month — the typical beginning value of the three totally different areas. That’s a really aggressive price. Nevertheless, yearly passes, your month-to-month invoice will bounce to a month-to-month common of $92. That’s greater than only a blip: That’s a bounce of almost 60%!

Worth jumps apart, Xfinity’s common charges — the quantity you’ll pay every month after the associated fee goes up — aren’t all that unreasonable. As an illustration, the associated fee per Mbps of the common price throughout all plans is $0.39, which is correct about in the course of what prospects can anticipate to pay for cable web service. It’s not as little as Spectrum’s $0.25 per Mbps commonplace price, however rather more reasonably priced than the typical $0.80 per Mbps that Cox gives for its common charges. 

How are you aware which Xfinity Web plan is best for you?

Many ISPs supply three or 4 plan choices, so comparatively, when wanting on the seven throughout the Xfinity grid, you could possibly probably get overwhelmed. However there’s no have to panic. We’ve acquired a useful primer on how a lot velocity you actually need — give {that a} learn, choose a plan that falls in step with your common utilization, and don’t be afraid to be conservative. When you discover your plan to be inadequate to your wants, Xfinity will at all times be completely happy to bump you as much as a plan that’s quicker (and dearer).


Comcast gives each cable and fiber web, however availability varies by area. All Xfinity subscribers can use Comcast’s xFi Gateway router, which is offered with help for Wi-Fi 6.


What sort of web connections does Xfinity supply?

One element you will have observed within the plan tables is the discrepancy between the obtain and add speeds. It is because Xfinity Web depends nearly solely on hybrid fiber-coaxial cable connections to offer service to subscribers’ properties. HFC gives speeds a lot quicker than these usually supplied by DSL, satellite tv for pc and stuck wi-fi networks. Nonetheless, because of the asymmetrical nature of the connection, your obtain speeds will at all times be a lot greater than your add speeds. That’s the principle purpose why cable falls in need of the efficiency of fiber-to-the-home networks.

Usually, we pay nearer consideration to obtain speeds as a result of they have an effect on our means to look at films, hearken to new music or stream our favourite reveals with out that nagging buffering. That mentioned, as extra of us make money working from home, our means to add information is changing into an increasing number of vital. For instance, Zoom recommends no less than 2Mbps for single-screen utilization of its platform. If in case you have two individuals on separate Zoom calls concurrently, or in case you’re on an vital work name whereas your children are gaming on-line, you could possibly probably run into points in a short time on a few of these plans.

Whereas most of its footprint options HFC, Xfinity gives an FTTH possibility with its top-speed plan, Gigabit Professional. That plan is barely obtainable in choose properties outfitted for it, so that you’ll have to request a web site survey to make sure that serviceability is even potential. Our Comcast sources additionally inform us that Xfinity is placing its sources on discovering methods to make the most of current cable connections to realize the symmetrical speeds we generally affiliate with fiber fairly than chasing after further fiber deployments.

The place are you able to get Xfinity Web?

Xfinity Web plans can be found in 39 states in addition to Washington, DC. The total lineup consists of Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia and Wisconsin. 

When you reside in one among these states and are attempting to find out whether or not you’re eligible for Xfinity service, you may verify your deal with utilizing the web serviceability software on the backside or high of this web page.


Along with Comcast’s xFi router, Xfinity subscribers can add plug-in xFi Pods to construct a mesh Wi-Fi community all through their residence.


What ought to I anticipate from my Xfinity Web invoice?

It’s at all times a good suggestion to take a while to learn the high quality print. When you’re planning out your funds, you wish to make sure you’ve allotted the correct quantity to your web service. In spite of everything, it’s not simply in regards to the beginning month-to-month payment. 

Extra month-to-month charges

Talking of the month-to-month payment, the promo price assumes a $10-per-month low cost for enrolling in computerized funds and paperless billing. When you select to not go that route, you may anticipate a further $10 per thirty days in your invoice. Additionally, as we talked about above, after your promo price ends, your month-to-month price will convert to a a lot greater common price. 

You’ll even be charged one other $14 a month for the xFi Gateway, a smooth modem-router combo unique to Xfinity that options free safety measures, parental controls over your house’s Wi-Fi and full tech help. Xfinity does provide the possibility to make use of your personal modem and router, however your gear have to be appropriate with its service. Even whether it is, you received’t get the identical technical help or gadget upgrades with the xFi. 

One-time set up payment

If you want a technician to activate your service and confirm all your house connections, you then’ll incur a cost of $40. Xfinity does allow you to bypass this extra price by choosing self-install, that means it’ll ship you a Getting Began package and you’ll activate the service by yourself, utilizing the Xfinity app.

Xfinity Web Knowledge Utilization Plan

Sure, sadly, Xfinity enforces a month-to-month information cap, set at 1.2TB (1,200GB) of information every month. (Word: Knowledge limits won’t apply for the Northeast market till 2022.) It must be famous that a number of different ISPs — together with Frontier, Verizon and cable rivals Spectrum and WOW — supply limitless information along with your month-to-month payment. So Xfinity falls behind a few of its challengers relating to information caps.

That mentioned, what does 1.2TB of information get you? If you wish to binge all three seasons of Stranger Issues in superb Extremely HD, you may anticipate to make use of as much as 7GB per hour of viewing time. A Statista report from October 2020 famous that the typical month-to-month family web utilization was as much as over 400GB in March of final 12 months and though it continues to rise, at that time, over 90% of shoppers had been staying underneath their month-to-month information restrict.

If, nevertheless, you do discover your family utilizing greater than the given 1.2TB of information per thirty days, you’ll be charged a further $10 for every increment of 50GB you exceed. The utmost month-to-month overage cost is $100. Xfinity does have an Limitless Knowledge Possibility, which can price you a further $30 a month, nevertheless it’ll hold you nicely underneath that $100 month-to-month overage threshold. Nonetheless, it’s solely actually price it in case you’ll be incurring no less than three overage expenses per thirty days, on common.


You possibly can stream content material from apps like Hulu on Comcast’s Xfinity Flex, and it comes with a free subscription to Peacock Premium. 


Bundles, freebies and different further perks

We’ve talked in regards to the not-so-hidden further charges you may anticipate to incur when signing up for web service. Additionally, you will discover freebies or engaging extras that come whenever you join broadband with Xfinity. 

First, you may add the Xfinity Flex 4K streaming TV field and voice distant totally free. This provides you with entry to fashionable streaming apps and plenty of free content material, in addition to Peacock Premium (which options entry to all programming on the service with restricted commercials), which is a $5-per-month worth. 

Second, you may probably get one other $10 a month off your web invoice for 2 years if in case you have an energetic, qualifying Xfinity Cell line. 

Subsequent up, prospects who order on-line may also obtain a $50 Visa Pay as you go Card (as much as $100 in case you order the Gigabit plan on-line). You will get extra particular particulars within the CNET web promotions information.

Lastly, as a result of Xfinity gives TV, residence safety, voice and cellular companies along with its broadband choices, there are a number of bundle offers obtainable that will help you knock $10 or extra a month off your common invoice. Just like the tables we listed above, the precise bundle offers differ by area. Nonetheless, all prospects ought to have the choice of almost 10 forms of bundles, starting from Double Play choices (web plus one other service) to premium bundle packages that embody web, TV and streaming, telephone and residential safety.

American Buyer Satisfaction Index

How does Xfinity fare on buyer satisfaction?

Xfinity by Comcast has steadily risen in buyer satisfaction metrics over the previous couple of years. Once you have a look at its 2021 American Buyer Satisfaction Index numbers, Xfinity was up a degree from its 2020 rating, which itself was up 5 factors from 2019. Its present rating is 67 out of a potential 100 factors. That places it above the trade common of 65, and ok first place amongst all cable suppliers and third place amongst all ISPs, trailing solely Verizon Fios and AT&T.

Hopping over to the J.D. Energy 2020 US Residential Web Service Supplier Satisfaction Examine, Xfinity constantly ranked close to the highest for total buyer satisfaction. The research makes use of a 1,000-point scale and breaks the nation into 4 geographic areas — West, South, North Central and East. Xfinity averaged a rating of 731 factors throughout all of them, which was good for second place in all areas aside from the West, the place it positioned third after AT&T and Sparklight.

Let’s recap

Comcast Xfinity is the most important cable web supplier within the nation, with comparatively sturdy customer support scores and gigabit service obtainable throughout the complete protection map. Addresses outfitted for a fiber-to-the-home connection may even find a way to join speeds of two,000Mbps, which is as quick as residential web at the moment will get. Until a devoted fiber supplier gives service in your space, the percentages are good that Xfinity is your quickest possibility.

Simply be careful for the corporate’s value hikes after 12 months one. Although most suppliers will elevate your invoice after the primary 12 months, Xfinity’s will increase could be notably steep, particularly within the Northeast and Central divisions. You’ll additionally have to take care of Xfinity’s information cap, although at 1.2TB, most households ought to be capable to handle simply high quality with out going over. If all of that sounds workable, then Xfinity is nicely price consideration.

Xfinity Web FAQs

Is Comcast the identical as Xfinity?

Sure. Comcast owns Xfinity and launched the model again in 2010. Comcast gives web, TV, residence safety and telephone companies underneath the Xfinity model.

What’s the telephone quantity for Xfinity?

The Xfinity customer support telephone quantity is 800-934-6489. If you wish to bypass the telephones, you may contact Xfinity on-line at Xfinity Help, the place you may chat with a consultant in any respect hours of the day, discover an Xfinity location close to you or go to quite a lot of assist and help boards.

The place can I discover data on Xfinity’s privateness coverage?

The Xfinity Privateness Coverage is pretty straightforward to seek out on its web site. Even higher, it’s surprisingly thorough and useful for purchasers.

For instance, there are easy-to-follow directions on how prospects can management what information Comcast/Xfinity collects. In truth, the corporate’s Handle opt-outs web page additionally consists of steering on methods to decide out of information assortment by way of Fb, Twitter, Google Analytics and extra.

“If we share your private info with different corporations for their very own advertising and promoting actions, we are going to first get your consent,” the coverage reads, earlier than noting these selections for opting in or out of data-driven advertising.

“We don’t promote, and have by no means offered, info that identifies who you’re to anybody,” the coverage states. “This consists of your web utilization info, video utilization info, or name element info.”

Does Xfinity supply the most effective web plans?

Xfinity definitely options among the biggest number of plans from which to decide on, and it might probably boast the quickest plan for residential properties with its Gigabit Professional providing. However whether or not it gives the most effective web plan to your residence depends upon your deal with, and what different suppliers could also be obtainable to you.

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